This is how ETECSA compensates users for the slowness of their service
- Submitted by: admin
- Science and Technology
- 03 / 04 / 2019
The Cuban communications monopoly, ETECSA, which in recent months has seen an increase in complaints about the poor service it provides to its customers, has taken a measure, apparently as a form of compensation for the poor work it does.
It is an extension, until next March 31, the bonus of your most recent promotion.
This was announced by the entity on its website and social networks.
"The bonus of the latest promotion 'BONIFICA con 50' that expired on March 14 until March 31, 2019 is extended," the entity announced in its Facebook account.
Company executives have had to acknowledge to the government press that their clients have complained about "high levels of congestion that exceed the permissible values" as well as "difficulties to establish calls and send SMS".
The company admits that these problems have occurred not only in the habaneros municipalities with higher population density and high traffic schedules, but also in other parts of the city throughout the day.
"This is due to the high demand of the service due to the increase in the number of users and the fact that data traffic has doubled since December 31," an official told the weekly Tribuna de La Habana.