Tourism minister pressing for performance pay
- Submitted by: manso
- Travel and Tourism
- 04 / 30 / 2011
As part of an effort to increase the number of repeat visitors, Tourism Minister Manuel Marrero urged state tourism companies to introduce performance-based pay for employees.
Salaries should stimulate workers to provide highest-quality service, because it determines tourist satisfaction levels and their inclination to return, Marrero said in a speech in Holguín, according to Granma.
He said Cuban tourism still has many unused opportunities in generating hard-currency income, and he urged executives to make a concerted effort to bring in tourism beyond package tours. He also called on employees to be more thrifty with food, water and electricity.