Supermarket23, a key platform for Cuban expatriates to send essential goods and food to their families on the island, has announced a temporary halt on new orders due to the escalating fuel crisis impacting Cuba.
The company revealed that their logistical capabilities have been directly compromised. For now, they can only fulfill orders that have already been processed.
In an official statement, Supermarket23 detailed that their "logistical operations have been temporarily limited" due to the severe energy crisis. Their immediate focus is on meeting previously made commitments.
New orders will remain paused until operational conditions improve enough to ensure their usual level of service.
The company reassured customers that their infrastructure remains functional and they are working diligently to resume services as soon as possible.
"Our absolute priority is to fulfill our existing commitments," the company emphasized, expressing gratitude for their customers' understanding.
Shipping Agencies Face New Restrictions Amid Crisis
The decision by Supermarket23 occurs against a backdrop of increasing logistical challenges in Cuba. On February 12, several agencies managing online purchases and shipments from abroad introduced exceptional measures to maintain their services despite the country's energy collapse.
The platform had previously announced a temporary limitation on new orders to several provinces to "ensure quality service and delivery times." At that time, operations continued normally only in Havana, Isla de la Juventud, and the Pinar del Río municipality, while other areas faced potential delays.
The current total suspension signifies a worsening situation, confirming that the energy crisis is directly affecting the logistical chain of companies supplying a significant portion of the population through overseas purchases.
A Shipping System Under Strain
The cessation of new orders by Supermarket23 highlights a critical juncture for platforms that allow Cubans abroad to support their families amid the country's economic and food crisis.
The fuel shortage, already impacting public transportation, production, and basic services, is now directly affecting the delivery of food from overseas, a vital lifeline for thousands of households.
Meanwhile, thousands of customers are waiting for updates to determine if they can continue utilizing these essential services, which have become indispensable for the survival of many families in Cuba.
Impact of Cuba's Fuel Crisis on Logistics
Why has Supermarket23 halted new orders?
Supermarket23 has temporarily halted new orders due to a fuel crisis in Cuba, which has severely impacted their logistical operations.
Which areas are currently receiving deliveries?
Deliveries are currently continuing only in Havana, Isla de la Juventud, and Pinar del Río municipality. Other areas are experiencing delays.
How is the fuel crisis affecting Cuba?
The fuel shortage is affecting public transport, production, basic services, and the distribution of essential goods from abroad, impacting many Cuban families.