An unhappy Cuban tourist, known on TikTok as BabyAndy, has shared his frustration after spending $80 per night at the Península Ancón Hotel in Trinidad, Sancti Spíritus. This hotel, formerly known as Meliá Península Trinidad, left him deeply dissatisfied with the conditions he encountered during his stay.
In a TikTok video posted on October 17, BabyAndy highlighted several issues he faced, including a lack of water, poor room conditions, and difficulties accessing food and beverages.
One of the most striking moments in his footage shows BabyAndy attempting to turn on the taps in room 1217, only to find that no water flows, even though it was just 3:52 in the afternoon.
Issues with Basic Amenities
"They cut off the water from nine in the morning until six in the evening," he complained, visibly upset by a situation that occurred repeatedly during his stay.
His grievances continued beyond just the water issues. Upon arrival, BabyAndy was assigned a room with sheets that he described as stained.
"Paying eighty dollars a night here and they gave me this suite because the first one had sheets covered in milk and blood," he recounted. Following his complaint, he was moved to a different room.
Food and Cleanliness Concerns
The lack of food and alcoholic beverages was another major concern for BabyAndy. With a touch of humor, he noted the presence of insects, joking, "The national bird here is the fly."
Frustrated by what he perceived as a service not justifying the cost, he issued a warning to potential guests considering a stay at the hotel.
"Don't spend your money here," he urged, highlighting the rundown state of the facilities and questioning the value of the price compared to the conditions offered.
Hotel's Checkered Past
Originally opened in January 2024 as a five-star resort with 401 rooms, seven restaurants, and seven bars, the hotel has struggled to maintain the level of service once promised.
Reviews on TripAdvisor echo BabyAndy's complaints, with travelers reporting interruptions in water and electricity supply, room cleanliness issues, and limited availability of food and drinks.
The challenges faced by Península Ancón Hotel occur amid broader changes in Cuba's hotel industry. In July 2026, CiberCuba reported Meliá's withdrawal from hotel management in Cuba, following operational shifts due to U.S. sanctions.
Despite these setbacks, Cuban authorities continue to promote local tourism with dollar-priced offers, some starting at $80 per night, as noted by CiberCuba in August.
However, BabyAndy's experience starkly contrasts with these promotions. Dry taps, cleanliness complaints, and a lack of services turned his visit into a cautionary tale for other travelers.
FAQs on Península Ancón Hotel Experience
What were the main issues faced by BabyAndy at the hotel?
BabyAndy reported a lack of water supply, unsanitary room conditions, and difficulties obtaining food and beverages during his stay.
How did BabyAndy describe the presence of insects?
He humorously referred to flies as the "national bird" of the hotel, indicating a significant presence of insects.
What actions did BabyAndy take after encountering issues?
After discovering stained sheets, he complained and was moved to a different room. He also shared his experience on TikTok to warn others.