Mobile services on the Island of Youth were disrupted this Tuesday due to damage to the two main routes connecting this special municipality with Cuba's national telecommunications network.
The Cuban Telecommunications Company, known as ETECSA, announced on social media that the outage is also partially affecting landline services.
"Due to damage on the two primary connection routes linking the Island of Youth with the national telecom network, mobile services in the area are currently suspended," the company stated.
Landline Limitations
Regarding landline services, ETECSA clarified that only local calls can be made while the issue persists.
Efforts to Restore Connectivity
Specialists from ETECSA, in collaboration with Geocuba personnel, are working to restore both communication routes.
ETECSA highlighted that these efforts are being conducted under "complex conditions" because they involve maritime links. However, they did not specify the cause of the damage or provide an estimated timeline for full service restoration.
To ensure communication with local authorities during the disruption, the company has set up alternative routes.
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FAQs on the Telecommunications Outage in the Island of Youth
What caused the mobile service outage on the Island of Youth?
The outage was caused by damage to the two main routes that connect the Island of Youth with the national telecommunications network. The exact origin of the damage has not been disclosed by ETECSA.
How is ETECSA addressing the service disruption?
ETECSA is working with Geocuba personnel to restore the damaged routes under challenging conditions, as they involve maritime links. Alternative communication routes have been established to ensure connection with local authorities.