The Cuban content creator Adriana Lorenzo recently shared a reel on Instagram, offering a mixed review of her stay at the renowned Hotel Playa Vista Azul in Varadero. This five-star resort is managed by the state-run Grupo Empresarial Gaviota, which is under the control of the Cuban military.
Lorenzo initially praised the hotel's aesthetics: "I really loved the facilities; the hotel feels cozy, well-maintained, and the pools were stunning, especially the infinity pool, which was my favorite spot in the hotel." She also complimented the staff, noting, "All the staff were very friendly and attentive."
Dining Experiences: A Mixed Bag
Despite the initial positives, the buffet was seen as the weakest link in her experience. "There wasn't much variety, and the offerings were limited," she confessed.
On a brighter note, she found the hotel's Caribbean cuisine restaurant to be a standout: "The food was delicious, the presentation of the dishes was excellent, and honestly, it was a 10 out of 10."
Overall Impressions and Feedback
Although not entirely negative, Adriana was candid in her conclusion: "Overall, my experience wasn't bad, but the quality of the food did not meet expectations. For that reason, I personally wouldn't stay again."
Viewers of her video echoed her sentiments with humor and resignation. One follower quipped that "everything was based on Zuko soda and ham sandwiches."
Another suggested, "Go to the specialized restaurants, my friends." A recent guest at the same hotel complained about the poor taste of all flour-based foods.
Recurring Issues Amid Economic Crisis
In June 2026, another Cuban visitor reported long lines, depleted pastries, and a scarcity of cheese, ham, eggs, and tortillas at the same hotel's buffet, with stays costing as much as $1,000.
Other Cubans have spent between $315 and $326 at Varadero hotels, describing the experience as disappointing, primarily due to the food.
Consistent feedback in multiple reviews from 2025 and 2026 highlights the same concerns: well-rated facilities and beaches, friendly staff, but a repetitive and lackluster buffet.
This situation unfolds amid Cuba's severe economic crisis, which impacts the food supply even in high-end tourist accommodations. The Hotel Playa Vista Azul, featuring 501 rooms and three pools, holds a 4.3 out of 5 rating on Tripadvisor, based on more than 6,800 reviews.
The question Adriana posed in her video—"Is it worth staying at a hotel in Varadero right now?"—remains unanswered, as each new review adds complexity to an ongoing debate.
FAQs about Hotel Playa Vista Azul in Varadero
What are the strengths of Hotel Playa Vista Azul according to guests?
Guests have praised the hotel's cozy and well-maintained facilities, as well as its stunning pools and friendly staff.
What are common criticisms of the hotel?
Common criticisms include the lack of variety and quality in the buffet offerings, which have been described as limited and repetitive.
How does the economic crisis affect luxury hotels in Cuba?
The economic crisis in Cuba has led to shortages in food supplies, affecting even high-end tourist hotels like Hotel Playa Vista Azul, impacting the quality and variety of dining options available.