A Cuban woman took to TikTok to share what she called a "genuine" review of the Hotel Los Pétalos Varadero, previously known as Meliá Varadero. Her overwhelmingly positive feedback was unexpected, given the flood of negative reviews that Cuban hotels have been receiving on social media lately.
The video creator, known as @rusa65906, toured the establishment's lobby, room, and bathroom with her family, including a child. She summarized her experience with a phrase reflecting Cuba's current context: "The hotel is in very good condition for the situation we are living in here in Cuba."
Bathroom and Room Impressions
She praised the bathroom for being "in perfect condition, with hot water available all the time, two toilets, and very clean." She also noted that towels were frequently replaced.
The room, requested with two beds for the child, also received high marks: "It’s quite spacious, equipped with a refrigerator, instant coffee maker, and a safe," along with wifi, television, and a mini terrace with a view.
The Hotel's Standing Amidst Criticism
Hotel Los Pétalos Varadero is a five-star Family Resort featuring over 490 rooms, including family options, junior suites, suites, and bungalows. This positive review starkly contrasts with the prevailing sentiment among Cubans who have visited Varadero hotels in recent months.
In August 2026, a Cuban woman spent $315 at a Varadero hotel and described her stay as one of the worst experiences of her life, citing a lack of food options. In April, another visitor described the buffet of a five-star hotel as limited to "chicken with rice and cabbage."
In May, Yaniris Díaz praised the renovated rooms of the same Meliá Varadero and the beach but criticized the "very limited variety of food" during her four-day stay.
Management Shifts in Cuban Resorts
The hotel featured in the video came under Cuban management after Meliá's complete withdrawal from Cuba, finalized on July 24, 2026, when the Spanish company left its 34 Cuban hotels due to operational, legal, and financial challenges. Similarly, Iberostar ceased managing 12 hotels between May and June 2026, and Barceló announced it would not renew its contracts starting in 2027.
In light of these developments, the video creator concluded her review with an invitation to her followers: "Let me know in the comments what else you want to know if you liked this hotel."
Cuban Hotel Experiences: FAQs
What is the current management situation of hotels in Cuba?
Many international hotel chains, including Meliá and Iberostar, have ceased operations in Cuba due to various challenges, leading to a shift towards Cuban management.
How did the Hotel Los Pétalos Varadero perform in recent reviews?
Despite widespread criticism of Cuban hotels, a recent TikTok review highlighted the excellent condition and amenities of the Hotel Los Pétalos Varadero, providing a refreshing contrast to common complaints.