A disruption in the fiber optic network has led to issues with the system responsible for processing payments for the Nauta service, affecting activities like account recharges, balance transfers, and Nauta Hogar fees. This was announced on Monday by the Cuban Telecommunications Company, ETECSA.
ETECSA made a brief announcement on Facebook, revealing that the interruption happened "along the route that connects the site hosting this platform."
The company stated, "We inform Nauta service customers that there is an issue with the system managing payments (recharges, balance transfers between Nauta accounts, Nauta Hogar fees, etc.) due to a fiber optic cut along the route connecting the platform's hosting site," clarifying the situation.
The telecommunications provider assured customers that their technical team is working diligently to resolve the issue "as quickly as possible," although no specifics were provided on when the system might be fully operational again. Additionally, ETECSA did not disclose the cause of the fiber cut.
Importantly, ETECSA noted that this disruption does not prevent users with existing account balances from accessing the internet.
"This does not hinder navigation as long as there is available balance," the company stated, while apologizing for any inconvenience caused.
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Key Questions About ETECSA's Fiber Optic Disruption
What caused the disruption in the Nauta payment system?
The disruption was caused by a fiber optic cable cut along the route connecting the platform's hosting site, as reported by ETECSA.
Can users still access the internet despite the payment system issue?
Yes, users who have an available balance in their accounts can still navigate the internet.
Is there an estimated time for the system to be fully restored?
ETECSA has not provided a specific timeline for when the system will be completely restored.