Cuballama has issued a public warning regarding fake accounts impersonating their brand on platforms like Facebook, WhatsApp, and Telegram. These fraudulent accounts are offering fuel and gasoline, which Cuballama has clarified, they do not sell.
"These individuals are pretending to be Cuballama employees and are offering products and services that are NOT ours, including fuel and gasoline. These offers have no backing and are merely scams aimed at deceiving those who trust our name," the company stated in their official communication.
Based in Hialeah, Florida, the company was unequivocal: "Cuballama DOES NOT sell these products and is NOT affiliated with any of those accounts."
A key point in the warning is that no Cuballama employee will reach out to customers via WhatsApp, a channel the scammers use to create a false sense of legitimacy and closeness.
The company also specified that their official promoters can be verified directly on their website. Anyone claiming to be a promoter but not listed there is not legitimate.
Regarding payments, Cuballama emphasized that the only valid methods are through their website, official app, or physical stores, dismissing any transfers requested through alternative channels.
Cuballama concluded their alert with a direct plea to their users: "It's unfortunate that years of hard work and genuine support for families in Cuba are marred this way. Protect yourself. Always verify. Trust only Cuballama's official channels."
This scam emerges amidst a severe fuel crisis in Cuba, worsened by disruptions in traditional supplies. The only Mexican shipment received by Cuba at the start of 2026 arrived on January 9 with 84,900 barrels; afterward, Pemex removed another scheduled delivery for the same month from its calendar.
In April, the informal market saw prices ranging from 3,000 to 6,000 Cuban pesos per liter.
This desperation has created a breeding ground for a wave of digital fraud that, since March 2026, follows a consistent pattern: impersonating well-known companies, operating via WhatsApp, and charging in hard-to-reverse currency through payment platforms.
The situation with Cuballama adds to a series of similar warnings issued by other entities. In March, FINCIMEX cautioned about scammers using their name to offer home-delivered gasoline across Cuba at three dollars per liter.
In May, Cimex S.A. warned about fake accounts offering wholesale fuel imports and isocontainers, impersonating their identity on Facebook, Instagram, and Telegram.
Meanwhile, CUPET reported a fraudulent website named "GasCuba" that was selling liquefied gas under the false pretense of state company endorsement: "That site is fake and constitutes a scam," CUPET declared.
Understanding Fuel Scams in Cuba
What platforms are scammers using to impersonate companies like Cuballama?
Scammers are using platforms such as Facebook, WhatsApp, and Telegram to impersonate companies like Cuballama.
How can customers verify legitimate Cuballama promoters?
Customers can verify legitimate Cuballama promoters by checking the official list available on their website.
What legitimate payment methods does Cuballama offer?
Cuballama offers legitimate payment methods through their website, official app, or physical stores only.