The escalating demand for solar power systems amidst Cuba's energy crisis has paved the way for a new type of scam. On Wednesday, Copextel Artemisa issued a warning about fraudulent calls and messages where scammers exploit the company's name to demand upfront payments for alleged solar panels.
According to the company's statement on social media, these fraudsters reach out to employees, falsely informing them that their organization has allocated them a solar system. They then instruct them to transfer funds to personal accounts to receive the equipment.
Copextel emphatically denied such practices and reminded the public that they do not directly notify recipients about the allocation of these systems, nor do they require advance payments.
"Copextel Artemisa does not inform individuals of photovoltaic system allocations, nor is any upfront payment necessary," the company warned.
The subsidiary clarified that the responsibility for selecting beneficiaries lies with the employing organizations, which are tasked with informing their workers once they are chosen. Only after this notification does authorized Copextel staff reach out to customers to arrange the official procedures.
The company stressed that no payments should be made to personal accounts or alleged intermediaries, and reminded that acquiring these systems can only be processed through their official channels.
This warning comes at a time when many Cubans are seeking alternatives to cope with the country's prolonged power outages. Solar power systems have become highly sought after, both by individuals and workplaces, creating a fertile ground for scams to thrive.
The high cost of these systems—exceeding 75,000 Cuban pesos each in official programs—and their limited availability increase the vulnerability of those hoping to be included in distribution plans.
This is not the first time state companies have alerted the public about such scams. In March, FINCIMEX exposed a fraud scheme offering fake home fuel sales using its name. In May, Cimex Mariel and CUPET warned of a fraudulent website pretending to sell liquefied gas, and in June, AI-generated images circulated to convince relatives of Cubans abroad to send money for supposed solar panel installations that never materialized.
Copextel Artemisa urged anyone receiving these types of calls or messages to refrain from transferring money, verify information solely through the company's official channels, and report the incidents to the relevant authorities.
Understanding the Solar Panel Scam in Cuba
What is the latest scam involving solar panels in Cuba?
Scammers are contacting individuals, falsely claiming they have been allocated a solar panel system and demanding upfront payments to personal accounts, using the name of Copextel Artemisa.
How does Copextel Artemisa advise verifying solar panel allocations?
Copextel Artemisa advises verifying allocations through official company channels only and warns against making payments to personal accounts or intermediaries.
Why are solar panel scams becoming more common in Cuba?
The growing demand for solar systems due to frequent power outages, coupled with their high cost and limited availability, makes individuals more susceptible to scams.