Calls for ETECSA to lower or temporarily waive internet fees during the emergency caused by Hurricane Melissa went viral on Friday. Journalists and users alike have voiced their frustration, highlighting how exorbitant prices, frequent power outages, and unreliable connections hinder Cubans from staying informed about the dangerous tropical storm's progression.
Cuban journalist Mario J. Pentón, reporting from Miami, shared a message on Facebook that quickly garnered thousands of reactions and shares: "The regime should reduce ETECSA's rates so the people can stay informed about Melissa," he wrote, echoing a sentiment that resonates with many Cubans both on the island and abroad.
The post was supported by Santiago-based communicator Cuscó Tarradell, who also criticized the state-run company's lack of empathy in the face of a meteorological threat that could strike the nation as a major hurricane by the middle of next week.
"Why doesn't ETECSA introduce a special promotion for mobile data in CUP, enabling Cubans to stay informed, especially when the electrical service limitations affect so many communities?" questioned Tarradell in his widely shared post, which was echoed by users, colleagues, and government officials across social media.
Social Media as a Lifeline
In the midst of blackouts and limited access to official information, social media has become the primary tool for citizen safety and prevention. Tarradell emphasized, "In this era of internet, blackouts, and urgency across our archipelago, no one carries a television or keeps the radio on all the time. Social networks, when fed by reliable sources, are vital for preserving life and minimizing vulnerabilities during meteorological events."
Mounting Pressure on ETECSA
Thousands of users joined the plea, pointing out that after ETECSA's recent increase in mobile data prices, many families cannot afford internet packages, especially amidst an economic and energy crisis that leaves much of the country in darkness for hours.
"If the state can't guarantee electricity, they should at least allow people access to information. It's a matter of safety and humanity," commented a user from Guantánamo. Others reported persistent connectivity issues even in areas with 4G coverage, urging the company to restore free national navigation bonuses or provide free access to meteorological sites as an emergency measure.
ETECSA's Silence
So far, ETECSA has not issued any official response to the public's requests nor announced any temporary promotions or discounts, despite the impending threat of Melissa becoming a hurricane and potentially impacting eastern Cuba directly.
This demand adds to a growing list of grievances against the state monopoly over high telecommunication costs and the absence of emergency policies during critical situations like hurricanes, blackouts, or nationwide energy cuts.
Meanwhile, Cubans are striving to stay informed through any available means, aware that, as Tarradell reminded, "timely information can also save lives."
FAQs on ETECSA and Hurricane Melissa
Why are Cubans asking ETECSA to lower internet rates?
Cubans are urging ETECSA to lower internet rates to stay informed during Hurricane Melissa, as high prices and connection issues limit access to crucial information.
What role does social media play during the hurricane?
Social media serves as a primary tool for information and safety, offering updates and alerts when traditional media and power sources fail.
How has ETECSA responded to the public's demands?
ETECSA has not issued any official response or announced any temporary measures, despite the public's requests for reduced rates or free internet access during the hurricane.