The General Consulate of Spain in Havana announced the launch of an official WhatsApp channel on Monday, September 29, aiming to provide up-to-date information to citizens interested in its services. "We invite you to follow us to stay informed on relevant and current topics," stated the diplomatic office on its official X account (formerly known as Twitter), along with a direct link to the new platform.
This decision comes amid mounting pressure from thousands of Cubans seeking to complete procedures at the consulate, especially those related to obtaining Spanish citizenship via the so-called Grandchildren Law or the Democratic Memory Law. As the deadline for new applications approaches on October 21, there has been a surge in queues, appointment delays, and a flood of applications in recent weeks.
Given this context, the WhatsApp channel could serve as a tool to enhance communication and alleviate the uncertainty faced by users, who have repeatedly complained about the lack of timely information, overwhelmed services, and no responses to their requests.
Currently, the Consulate in Havana serves the largest community of Spanish descendants outside Spain. It is estimated that over 300,000 Cubans are in the process of applying for citizenship, with a significant number still waiting for their turn to complete their applications.
Although the diplomatic office hasn't specified the type of content it will broadcast on its channel, it is expected to include notifications about deadlines, requirements, documentation, schedules, and general updates of interest for those handling consular procedures on the island.
FAQs on Spain's Consulate WhatsApp Channel
What is the purpose of the new WhatsApp channel?
The WhatsApp channel aims to provide timely and relevant information to citizens interested in the consulate's services.
Why is there increased pressure on the Consulate?
Increased pressure arises from the surge in applications for Spanish citizenship due to the Grandchildren Law, with a looming deadline of October 21 for new submissions.
How many Cubans are in the process of applying for Spanish citizenship?
An estimated 300,000 Cubans are currently applying for Spanish citizenship, with many still waiting to complete their applications.