A Cuban woman recently took to TikTok to share her disappointing experience at the Grand Memories hotel in Varadero, highlighting the poor condition of the initial room she was given. In the video, she explained that upon arrival, her family was assigned a room with a broken air conditioner. This left them enduring high temperatures until after 4:00 PM.
"Luckily, I had brought a rechargeable fan because it was extremely hot, and the kids were very uncomfortable," she recounted. After finally being moved to another room, she pointed out several issues: water on the floor and in the bathroom, outdated furniture, stains on the minibar, and minimal amenities that included just "one bottle of water."
Although she clarified that the room "wasn't dirty," she described it as "quite run-down." In contrast, she noted that the pool area was "very clean and beautiful," but she criticized the staff's lackluster service.
The post has garnered hundreds of comments from users who admit to having had similar experiences at Cuban hotels.
Key Inquiries About Varadero Hotel Concerns
What were the main issues with the initial hotel room?
The initial room had a malfunctioning air conditioner, forcing the family to endure high temperatures until a new room was assigned.
What problems did the second room have?
The second room had accumulated water on the floor and bathroom, outdated furnishings, stained minibar, and only a minimal supply of amenities.
How did the guest describe the pool area?
The guest described the pool area as "very clean and beautiful."
What was the feedback on the hotel staff's service?
The guest expressed dissatisfaction with the staff's service, describing it as subpar.