Starting August 1st, drivers in Havana must present their vehicle registration to buy fuel at service stations using the Ticket app. This change replaces the temporary use of license plates as identifiers, a method previously accepted at various locations in the capital.
The state-run newspaper, Tribuna de La Habana, confirmed this new policy and acknowledged issues during registration, such as the misuse of a single vehicle at multiple stations to secure more purchase slots. Since its gradual introduction in March, the Ticket platform now requires users to register with their vehicle registration number, along with personal details like name, ID number, email, and phone number.
Authorities cite fraudulent system use as a reason for this tighter control, though drivers have resorted to such measures to secure fuel amid a severe shortage. Those registered using only their license plate can buy gasoline until July 31st. After this date, failure to upload vehicle registration to the app will bar access to fuel services.
This policy is part of the so-called "improvement" of the fuel sales process but, in reality, adds another hurdle for countless Habaneros dependent on fuel for work and transportation amid chronic scarcity. Developed by Xetid, the Ticket app has faced criticism for technical glitches, delays, overloads, and lack of transparency in appointment scheduling. Despite this, the government mandates its use in the capital without offering viable alternatives for those with digital access or registration issues.
The announcement sparked a flood of criticisms, questions, and reports of irregularities on social media. Many Cubans feel the Ticket app exacerbates corruption, black market activity, and fuel access inequality. Among the critics is actor Luis Alberto García, who expressed frustration after attempting to refuel in Havana.
David Morales highlighted the systemic issues, stating, "The more they try to control, the more illegality increases. Just spend 20 minutes at any Cupet in Havana to see people bypassing the Ticket system and how off-the-record appointments cost 4,000 pesos or more. Everyone knows this," he criticized, questioning the use of state foreign currency revenues: "What they've created is a black market monster they can't control."
Elizabeth González Aznar criticized the authorities for merely "correcting distortions" on the fly without addressing the root problem: "They implement measures and corrections come along the way. That's no way to progress... What a country," she expressed.
Other users shared stories of neglect and unanswered inquiries. Janny Pérez mentioned being registered for almost a year at a Santa Clara service station without receiving fuel: "But there's always fuel for dollars," she noted sarcastically.
Reinier Noa explained that the app itself prevents the proper registration of his vehicle number, causing him to lose his turn each time. "And those 10 liters go to someone else," he affirmed.
Aloyma Rodríguez Tusell summed up the widespread sentiment with a powerful statement: "Everything is an ordeal. In this country, everything is a problem that makes life impossible for Cubans."
Frequently Asked Questions About Fuel Purchase Regulations in Cuba
What is the new requirement for purchasing fuel in Havana?
Starting August 1st, drivers in Havana must present their vehicle registration to buy fuel at service stations using the Ticket app.
Why was the Ticket app introduced in Cuba?
The Ticket app was introduced to streamline the process of buying fuel in Havana, requiring users to register with their vehicle information and personal details to combat fraudulent system use.
What criticisms have been raised about the Ticket app?
The Ticket app has been criticized for technical issues, delays, system overloads, and lack of transparency in scheduling fuel purchases, leading to increased corruption and inequality.