On Sunday, Banco Metropolitano S.A. (BANMET) reported a new act of vandalism involving one of its ATMs at branch 300, located at the corner of Diez de Octubre and Lacret in Havana's Diez de Octubre district. The incident, which took place the previous day, was described by the bank on its Facebook page as an action that "openly threatens the peace and citizen security" and emphasized that such incidents "do not reflect the nature of our hardworking people."
However, the bank acknowledged the growing dissatisfaction fueled by the cash shortage and the widespread deterioration of its ATM network. BANMET noted that these attacks have forced the bank to safeguard ATMs inside branches or restrict access outside business hours, further limiting the already scarce cash availability for the public.
Historically, BANMET boasted the largest ATM network in Cuba, with approximately 525 machines. However, this number has dwindled due to outdated technology, the inability to repair machines due to parts shortages, and the urgent need for replacements. The bank's official statement highlighted these challenges.
In recent months, banking conditions in Cuba, particularly in Havana, have become dire. Citizens face significant challenges in accessing their pensions, illustrated by a retired journalist who described the endless lines and frequent equipment failures. This situation is compounded by previous warnings from Banco Metropolitano, which as early as May, highlighted severe service availability limitations.
Several factors contribute to this deterioration: BANMET cites the technological obsolescence of ATMs, the inability to repair or replace parts, the lack of circulating cash, and a decline in the banking system's workforce. The bank also attributes some blame to the "U.S. financial blockade," which hinders equipment upgrades.
Despite these hurdles, the bank insists it is continuing to install new ATMs, develop digital services, and promote remote banking. Yet, the current network remains insufficient and dysfunctional to meet actual demand, especially in densely populated areas like Havana.
In this economic crisis, vandalism against ATMs appears to be a form of protest driven by desperation rather than mere criminal activity. Unfortunately, these acts exacerbate the cash access issues, ultimately punishing the citizens who rely on these services.
Banco Metropolitano concluded its statement by urging the public not to remain indifferent to these incidents and reaffirmed its commitment to improving its services.
Understanding the Crisis of ATMs in Havana
What are the main reasons for ATM vandalism in Havana?
ATM vandalism in Havana is primarily driven by the frustration and desperation caused by the ongoing cash shortage and the deteriorating condition of the ATM network.
How has the banking situation in Cuba worsened recently?
The banking situation in Cuba has worsened due to technological obsolescence of ATMs, lack of spare parts, a decline in workforce, and restrictions attributed to the U.S. financial blockade.
What measures is BANMET taking to address the ATM crisis?
BANMET is installing new ATMs, developing digital services, and promoting remote banking to address the current crisis, despite numerous challenges.