The Cuban Postal Service, known as Grupo Empresarial Correos de Cuba (GECC), has publicly acknowledged a breakdown in its international parcel reception, processing, and delivery services. The state-run entity attributes this crisis to a surge in imported combustion-engine motorcycles, which has overwhelmed its already fragile logistical capacity.
The International Messaging and Exchange Company (EMCI) took to Facebook to explain that they are experiencing a "critical route" similar to the one faced during the pandemic years of 2020 and 2021, when millions of international shipments were processed. However, unlike that period, they are now dealing with fewer packages that are larger and heavier, complicating operations further.
Correos de Cuba argues that the current context is more challenging than during the COVID-19 pandemic. Severe fuel shortages, disruptions in the national electrical system, and a structural logistics crisis, compounded by customs clearance delays, have stalled the official entry of shipments into the postal system until they are released.
Moreover, airport and Mariel port authorities prioritize other goods deemed strategic for the country, such as raw materials and industrial supplies, further delaying personal shipment deliveries. The state entity reports that the average delivery time for international parcels now exceeds 60 days, with delays for motorcycles extending to several months. EMCI is still processing containers received in late April, as publicly admitted by the company.
Despite promises from commercial agencies of 15-day deliveries, motorcycles are only being distributed from three locations: Havana, Santa Clara, and Holguín, depending on the recipient's geographical area. This forces many Cubans to travel long distances to retrieve their vehicles, incurring additional costs and inconveniences.
Correos de Cuba stated that the decision was not theirs but acknowledged that it has led to “dissatisfaction and complaints.” Additionally, the EMCI's automated plant has yet to start operations due to a missing imported electrical component, further delaying the promised modernization of the service.
In recent months, official media attempted to showcase improvements in delivery services. However, reports of over 4,000 backlogged shipments, allegations of losses, and the strain from new imports like motorcycles tell a different story. With a system still in disarray, Correos de Cuba attempts to justify its slow services through a mix of structural obstacles, merchandise overload, external delays, and a lack of basic resources.
Furthermore, in a country where social media has become an essential channel for reporting daily irregularities, complaints about thefts or losses in international shipments managed by Correos de Cuba have not gone unnoticed. Despite these issues, the GECC released an extensive statement on Facebook titled “Correos de Cuba: Speaking Clearly,” where they attempt to discredit the complaints and downplay their impact.
Understanding the Challenges Facing Cuban Postal Services
What is causing the delay in Cuba's postal services?
The delays are primarily attributed to a surge in imported motorcycles, logistical challenges, fuel shortages, electrical system disruptions, and customs clearance delays.
Why are motorcycle deliveries particularly delayed?
Motorcycle deliveries are delayed due to limited distribution points and prioritization of other strategic goods by port and airport authorities.
How is Correos de Cuba addressing customer complaints?
Correos de Cuba has released a public statement attempting to address complaints and explain the challenges contributing to service delays.