In a scenario many would deem unthinkable in modern-day Cuba, a privately-owned restaurant in Central Havana has defied expectations by introducing a robotic waitress to serve its guests. This daring move comes despite frequent power outages, technological shortcomings, and the island's limited internet access.
Known as “Doña Alicia,” this restaurant has been serving traditional Cuban cuisine for seven years in one of the busiest neighborhoods of the capital. It has gained both national and international attention for its technological innovations, being the first in Cuba to implement touch menus at each table back in 2018, and now pioneering with its robotic service.
In addition to digital tablets and the use of the virtual assistant Alexa, a robot waitress now delivers dishes directly to patrons. "I felt like I was in a cartoon movie!" exclaimed 64-year-old customer Sonia Pérez, during an interview with The Associated Press. "I wish there were more like this in Cuba. We are really behind in technology," she added.
Innovative Dining Experience
Despite regular connectivity issues and power failures due to the island's ongoing energy crisis, the restaurant has maintained its cutting-edge system, allowing diners to place orders directly from screens at each table. Inside the kitchen, orders are managed by a virtual system that indicates whether a dish is on time or delayed.
The menu features classic dishes such as pork steak, pasta, and mojitos, but the digital experience completely transforms the dining experience. "Children and adults alike find it intriguing... having an assistant bring food to your table gives you a new sensation," remarked Yadiel Hernández, the restaurant manager. "It sets us apart. People come seeking quality and comfort in service, and this adds an extra touch."
A Technological Marvel in an Internet-Starved Nation
In a country where internet access was restricted for decades—mobile connectivity wasn't introduced until 2018 and interruptions are still common—a venue boasting digital automation, voice assistance, and a dining room robot is truly unique. Several Cuban YouTubers have also shared their experiences at Doña Alicia.
Although the restaurant's prices may not be affordable for the average Cuban, its novel approach has piqued the curiosity of both locals and tourists alike.
Exploring Technological Advances in Cuban Dining
How does Doña Alicia manage its innovative system despite Cuba's tech limitations?
Doña Alicia manages its innovative system by utilizing digital tablets, a virtual order management system in the kitchen, and a robust setup that functions despite frequent connectivity issues and power outages.
What makes Doña Alicia's dining experience unique?
The dining experience at Doña Alicia is unique due to its use of a robotic waitress, digital touch menus, and a virtual assistant, which together create a futuristic and engaging atmosphere for customers.
What impact has Doña Alicia's innovation had on its customers?
The innovation at Doña Alicia has drawn considerable interest from both locals and tourists, offering a novel experience that stands out in a country where technology is not widely integrated into daily life.